Refund Policy

Your satisfaction is our priority. We are committed to ensuring that our customers have a positive experience with our products. If you are not fully satisfied with your purchase, please review our refund policy below.

Eligibility for Refunds:

• Damaged or Defective Items: If your product arrives damaged or defective, please contact us within 14 days of delivery for a full refund or replacement.
• Unopened Products: Unopened products in their original condition may be returned for a full refund within 30 days of purchase.
• Opened Products: Due to health and safety standards, opened products are not eligible for refunds unless they are proven defective.

Refund Process:

• Proof of Purchase: A valid receipt or order confirmation is required for all refunds.
• Contact Us: Please reach out to our customer service team at liberaltearsenergy@gmail.com with your order number and reason for the return.
• Method of Refund: Approved refunds will be processed via the original payment method or as store credit, depending on customer preference.

Exceptions and Notes:

• Refunds are not available for products purchased during promotional sales.
• Return shipping costs for non-defective items are the responsibility of the customer.

Return shipping address

Contact Us for Questions: For any questions or issues, please reach out to our support team at liberaltearsenergy@gmail.com